Each mug and pet is handmade and made individually, these pieces are one of one and each have their own unique aesthetic imperfections.

Custom handmade ceramics go through many fragile stages and vigorous firing processes which can result in small aesthetic differences and imperfections.

Text

Here you can chose what text you want an where you want it placed, choose Yes if you
want to add text to your mug, this will provide you with options and placements.

Gems

Mug Gems are our standard 2D gems that are added to the outside of the mug with one
on the inside bottom. Gems are come in bundles of 6 and spread around the mug. You
can choose multiple gems, these will be shared between the 6. Please note that Gold will not be added to the inside of the mug, if you have chosen Gold for your gems, we will remove the inside bottom gem.

Custom Pet

Your Pet Mug comes with 1 pet included in the price. There is an option to add more pets. We are recreating a custom 3D silhouette of your pet with custom detailing to create a unique-to-you pet mug. We are unable to offer realism or exact breed replicas as they're each handmade using the images you provide.

Please include images of all angles of your pet, any angles missed will have to be imagined by the team.

Please pay close attention to our making style as this is the product you are purchasing, we are working within the limitations that handmade ceramics have. Our making style is seen in our images.

Customising the handle.

Our original handle is a plain round handle placed on the right hand side of the mug.
Our twist handle is two plain round handles twisted around to create a delicate
design. Please choose the left hand option if you want a left handed mug. You
can choose to decorate your handle with a bow and various colour options.

Adding Iridescent & Metals

Iridescent is a shiny mother of pearl finish that will be added to the bow and gems if added, if non are added we will add the iridescent to the outside of the mug. No metals can be added to the inside of the mug.

Custom items are non-refundable. Please ensure you are happy with the information you have provided prior to checking out as we will use the information left in this form to make your order. We are not responsible for any errors made using the forms. There is a 48 hour cancellation allowance for any emergency changes. Should changes be made after the 48 hours a £10 admin fee will be applied and invoiced.

Please use our catalogue to view our mugs, our catalogue is to be used as inspiration and will not be an exact depiction of how an order will look as they are each made individually and have unique differences.

Our colours can vary due to differences in our environment and your environment, we can not guarantee your order will be exactly as represented online.

Our custom models are made individually and by hand, we do not use moulds for our models as we are replicating the images and descriptions you have provided. if you have not provided descriptions and images we will assume you are happy for us to make your order with our own creative imagination. We are not responsible to chase for extra information and not responsible for any vague customisation requests.

Please ensure you are using the form correctly, if you want to add more information to your order and have more detailed descriptions of your custom mug request, please feel free to contact us prior to your order for a bespoke quote.

FULL TERMS OF SERVICE

We make and ship everything from our UK studio. Shipping is not included in the processing time. We have options for Next Day and Standard Shipping with Royal Mail. International Shipping can take up to 10 extra days. We do not cover the cost of any taxes that may be due in your country.